Sender: Client
How to respond when a client says: "I know the invoice is 30 days late, but we need you to finish phase 2 before we pay phase 1."
Pre-analyzed with ParseIntent. Below is the psychological read, the exact tactics used, and three tactical responses ranked by fit.
Client · Incoming message
“I know the invoice is 30 days late, but we need you to finish phase 2 before we pay phase 1.”
Diagnosis
The client acknowledges their invoice is late but is attempting a conditional payment, linking payment for Phase 1 to the completion of Phase 2. This is an attempt to shift leverage and pressure for accelerated work without fulfilling their existing obligation.
Emotional charge · medium
De-escalate
We understand project urgency. To move forward with Phase 2, please settle the outstanding Phase 1 invoice first, as per our agreement. We're ready to restart as soon as that's done.
Hold the Line
Best fitOur agreement states Phase 1 payment is due now. We will begin Phase 2 once the Phase 1 invoice is paid in full.
Pivot
Let's discuss how we can get Phase 1 paid promptly to avoid any delays to the rest of the project. What specific concerns are holding up that payment?
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