How to respond to a rude email
The situation
A client sent you a curt, condescending email criticizing your work in front of their team.
The goal
Respond firmly to a rude email without escalating or apologizing.
Draft (the wrong way)
Hey, I don't appreciate the tone of that email. I've done everything asked and I'm not sure why you're being like this. Let me know what you actually want.
Parse-optimized draft
Thanks for flagging your concerns. To make sure we resolve this quickly, could you share the specific items that missed the mark? I'll come back with concrete next steps once I understand what needs to change.
Your turn
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